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Support

Thank you for playing Purr Town! Here are the questions players ask most often. If yours isn't answered here, feel free to reach us at the email at the bottom of this page.

Frequently Asked Questions

1. Will my progress sync to other devices?

No. At its core, Purr Town is a local single-player experience. All level progress, time records, streak, and settings are stored only on the device you're currently using — nothing is uploaded to the cloud, and there is no cross-device sync. Game progress cannot be transferred when you switch or uninstall devices. Note that consumables (such as purchased fish jerky packs) cannot be transferred or restored across devices either.

2. What is fish jerky, and how do I get it?

Fish jerky is the in-game soft currency: you earn it free by clearing new levels, completing the daily puzzle, and setting endless records. Spend it in-game on hints, revives, and charms, or use it to adopt cats in the Cat House. To stock up faster, you can voluntarily buy one of 4 fish jerky packs in the Fish Jerky Shop (one-time consumables — not subscriptions, no auto-renewal). All payments are handled by the Apple App Store — we never touch your payment information.

3. I got a new phone or reinstalled the app — will my fish jerky still be there?

Fish jerky packs are consumables: after purchase the amount is added to your device-local balance, and Apple does not support restoring consumables across devices. So the balance does not carry over after switching devices — buy only what you need.

4. How do I completely reset my progress?

From [gear icon in the top-right of the Home screen] — [Settings] — [Reset Progress], you can confirm a prompt to clear all on-device level progress, time records, streak, fish balance, and active puzzle states. You can also simply uninstall the app to remove all local data.

5. What is the daily reminder? Will it keep pushing?

The daily reminder is a fully optional local notification that gently nudges you to solve today's daily puzzle. It's scheduled locally by iOS and never passes through our servers. Permission is requested only when you turn it on in [Settings], where you can also pick the time and turn it off at any time (off means no more notifications).

6. Does the game need the internet? Is my data safe?

The core game experience is fully offline and runs in airplane mode. The only scenario requiring a connection is buying fish jerky packs (handled by Apple). The app collects no personally identifying data, does not track you, and shows no ads; the Ranking screen shows on-device records only and never touches any online service. See the Privacy Policy for details.

7. How do I change the language, or turn off sound effects and haptics?

Under [gear icon in the top-right of the Home screen] — [Settings], you can switch the game language (English / 中文), and toggle sound effects, haptic feedback, automatic X marks, and reduced motion.

8. What game modes are included?

Purr Town currently offers four cozy logic modes — all pure logic, never luck:
Classic Territories: one cat per row, column, and color, with no two cats touching;
Camp Cats: exactly one cat sleeps beside each cat tree, and edge numbers reveal each row's and column's cat count;
Night Patrol: place glowing patrol cats that light whole rows and columns until blocked — no two cats may see each other, and every cell must glow;
Day & Night: every cell hosts a black or white cat, half of each per row and column, never three of a color in a row.

9. What are the Daily puzzle and Endless mode?

Daily puzzle: one shared puzzle each day for everyone, with a streak to build — and a Streak Shield to protect it.
Endless mode: unlocked after clearing all 80 levels; freshly generated boards climb from 5×5 all the way to 9×9. There's always a next one waiting.

Contact us

If you run into an issue not covered here, or have a feature suggestion or bug to report, please write to us:

For billing and refund issues, please contact Apple Support directly, as Apple handles all payments. For anything else, including your device model, system version, and a short description will help us investigate faster. Thank you for your support!